FAQ
Product Information =
Each product page displays all available sizes and colors. You will find a description and composition for each item. Click on the product image to see detailed images of the garment, including a zoomed-in version.
Searching for an item =
To easily browse the website, select a category from our navigation menu in the top banner or on the home page. For more specific finds, enter word(s) into the search menu.
How to place an order =
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From the garment page, choose your desired size and color.
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Add the product to your Shopping Bag.
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Once you have finished shopping and are ready to checkout, click on the Shopping Bag.
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Follow the instructions for Checkout, including selecting your shipping method and a payment method. Enter in the requested details. If you have an account with Vane Studios, you can log in at the start of Checkout.
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Please ensure that the information you entered is correct and click on "Proceed to Checkout".
After you have placed your order, you will receive a confirmation email with the details of your order within a few minutes. From this moment on, we will take care of the rest! We will inform you of the status of your oder as soon as it has shipped, with another confirmation email.
Please check your spam folder. If you do not find it there, and more than 24 hours have passed, please contact us as there may be issues with the email address you registered with.
Unfortunately, orders cannot be cancelled once they have been confirmed. You are welcome to return (or exchange) your order once delivered, see our Returns + Exchanges Policy.
The Vane Studios website is best viewed with the latest versions of your browser. Please make sure you have installed the most updated version of the browser.
If you experience any technical issues, we suggest you:
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Delete all Cookies and Temporary Files from your computer.
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Check that Javascript is enabled.
If the problem continues, please contact us with the following information:
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Your operating system (Mac OS X, Windows Vista, etc.)
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Internet browser and version (Safari v14.1.1, Internet Explorer 9)
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The website URL that you were trying to access (e.g., https://www.vanestudios.com).
All orders will be delivered in Vane Studios branded packaging. By selecting the "Gift Option" when adding an item to your Shopping Bag, you can include a personalized message.
We will follow up within 48 hours of your request except if during Client Services Holiday Closures:
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December 25th - Christmas Day
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January 1st - New Year's Day
Vane Studios only offers its product for sale through the following limited methods of distribution:
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Online at www.vanestudios.com
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Vane Studios boutiques / authorized pop-up stores
Vane Studios does not offer its merchandise for sale through individuals, unauthorized retail locations, unauthorized websites or street vendors. To protect our loyal customers and valuable brand, Vane Studios reserves the right to refuse the sale of Vane Studios products to individuals involved in reselling or transshipping activities. Please contact us to report counterfeits and unauthorized distributors of Vane Studios products.
Regarding the authenticity of products sold online or in store, please contact us.